Cancellation and Reservation Policies


Dear customer, we appreciate reading the policies.

The reservation will only be effective after confirming that it is paying a minimum of 50% of the value of the service.

For our current 2x1 offers, 100% of the value of the offer must be paid

You can make changes and/or cancellations as many times as you need, but they must always be made at least 24 business hours in advance if it is from Monday to Friday (not holidays).

Reservations for Saturdays, Sundays and/or holidays must be canceled at least 48 hours in advance.

For cancellations with less than 24/48 hours (depending on the day reserved) an extra charge of 30% will be generated on the total value of the service, which must be paid before rescheduling.

For appointments canceled less than 12 hours in advance and up to 3 hours before the start time, an extra charge of 40% of the total value will be generated.

For appointments not attended / no show , the entire amount paid will be forfeited.


For our rituals with a special price or rituals on a 2x1 offer, the refund of money does not apply, as it is a promotional rate, the client can reschedule the appointment during the following 6 months. In case of not wanting to enjoy the purchased service, a virtual bonus will be generated for the value paid.

For our other services with a normal rate, refunds will be made if the owner (payer) so requires, up to 5 days after the purchase; In this case, 15% of the value paid will be charged for processing.

After 5 days the refund does not apply, the client will have 6 months to use the service or a bonus may also be generated for the value paid.


To reserve, the unique ID of the certificate must be supplied.

They are not exchangeable for money

Must be presented to schedule

They cannot be redeemed in services other than the one purchased.

If your service is for gift certificate redemption, it is important to keep in mind that it is valid for use until the day printed on the card, and it is important to keep in mind that reservations must be made in advance, due to availability of appointments. .

Expired gift certificates can only be scheduled during the following month (1 more month after the expiration date), paying 20% of the value of the service. After that time, they will expire completely.

The data provided at the time of booking your appointment will not be provided to third parties and will only be used by Grupo Akzara SAS